Privacy Policy
Applicable For All Departures
Let’s plan your dream trip together!
- Fully dedicated to Africa
- Top-quality service with rapid response times
- Best price guarantee and no charges on request
- Best customer reviews
You are here:
- Home
- Privacy Policy
Privacy Statement and Security
Hola Africa Ltd is deeply committed to protecting your privacy and safeguarding any personal information you share with us. This Privacy Statement applies to hola-africa.com and all websites owned, operated, licensed, or controlled by Hola Africa Ltd, referred to collectively as the “Site.” The Site is intended for use by individuals aged 18 and above. By using this Site, you agree to the terms and practices outlined in this Privacy Statement.
Information Collection
Hola Africa Ltd does not collect your personal information when you browse the Site anonymously without registering for any services. Personal Information refers to any data that identifies you, such as your full name, email address, home or postal address, or other contact information.
If you register for any Site service or complete the “Tell Us About Your Trip” form, we may collect your Personal Information to enhance your experience, expedite communication, provide updates via email or postal mail, and customise your travel recommendations. Additionally, we use your destination preferences and travel interests to deliver personalised services and content.
Aggregate data, such as demographic information like age and interests, is collected through tools like Google Analytics to help us analyse Site usage and improve our services. Google Remarketing ads may also be shown to visitors who interacted with specific pages on the Site. If you wish to opt out of these analytics or remarketing programs, you can do so via the relevant settings on your browser or Google account.
Use of Information
The Personal Information you provide is used to deliver services efficiently, ensure smooth bookings, and measure interest in our products and services. We may also use this information to inform you of new offerings, updates, or relevant promotions.
Registration for Online Products & Services
To provide certain services through the Site, Hola Africa Ltd may request that you voluntarily supply Personal Information for purposes such as correspondence, account registration, or participation in surveys. If you are a registered user, we may combine your usage data with other online and offline information we hold about you. This allows us to customise your experience further and offer tailored online and offline services.
Cookies
Hola Africa Ltd uses cookies to monitor traffic, enhance functionality, and serve you more efficiently on repeat visits to the Site. Cookies do not identify you personally but instead recognise your computer or browser. There are two types of cookies: session cookies, which are temporary and erased when you close your browser, and persistent cookies, which remain stored until manually deleted or automatically removed based on their expiration settings.
Session cookies are generated to store your browsing information while you are on the Site, but this data is erased when your session ends. Persistent cookies, on the other hand, enable the Site to recognise you on subsequent visits, allowing for a seamless user experience without repeated logins. The data collected via cookies, such as your browser type and entry source, is used in the aggregate to analyse Site activity and measure performance.
IP Addresses
Hola Africa Ltd collects IP addresses to analyse trends, administer the Site, track user activity, and gather broad demographic information. These IP addresses are anonymised and are not linked to your personal identity.
Email Communication
Hola Africa Ltd may contact you via email based on the information you provide, whether through online interactions or past transactions. These emails may include updates, promotions, and travel-related content. To improve our services, we may track engagement metrics such as whether an email was opened, how often it was viewed, or whether links within the email were clicked. This information helps us refine our communication and enhance your experience.
Declining Emails
If you wish to stop receiving marketing emails from Hola Africa Ltd, you can opt out by following the instructions at the bottom of any email. Alternatively, you may contact us directly at info@hola-africa.com or by calling +255 753 505 750 or +255 717 752 444. We will promptly honour your request and remove your details from our marketing communication lists.
Online Surveys
Hola Africa Ltd values your feedback, which is why we may invite you to participate in online surveys. These surveys allow us to improve our services and offerings based on your suggestions and preferences. Participation is entirely voluntary, and your information will be aggregated to maintain anonymity. Survey results are used solely to enhance customer experiences and refine our Site and services.
Children
The Site is not intended for individuals under 13, and Hola Africa Ltd does not knowingly collect or solicit Personal Information from children. We urge individuals under 13 not to submit any information to the Site. If we become aware of any such submissions, the information will be promptly deleted from our records.
Customer Information
If you have questions regarding your account or believe Hola Africa Ltd has not complied with this Privacy Statement, please write to Hola Africa Ltd, P.O. Box 7227, Mgeni Nani, Mtoni Kijichi, Dar es Salaam, Tanzania. Please describe your concern in detail in your letter. We are committed to addressing your inquiry promptly and resolving any issues to your satisfaction.
Linked Internet Sites
The Site may contain links to external websites with different privacy policies. Hola Africa Ltd is not responsible for third-party websites’ privacy practices or content. We encourage users to review the privacy policies of all external sites before providing any personal information. This Privacy Statement applies exclusively to information collected by Hola Africa Ltd.
Security
Hola Africa Ltd ensures secure transactions through trusted payment gateways, including Absa Bank Tanzania Limited and PesaPal. All payment details are protected under their respective privacy policies to guarantee a safe and reliable payment process.
Contact Information
If you have questions or concerns, feel free to contact us:
Hola Africa Ltd
P.O. Box 7227, Mgeni Nani, Mtoni Kijichi, Dar es Salaam, Tanzania
Email: info@hola-africa.com
Phone: +255 753 505 750 or +255 717 752 444
